HP Pavilion 15 notebook suddenly switches off on low battery

[drsunny]

I bought my hp Pavilion notebook in India. Now I live in the UK. For the last month or so, I've problems with my laptop. Whenever the laptop is on battery, it discharges very quickly. It randomly shuts off (not shut down, just shuts off with a gut wrenching clink of the hard disk) anytime below 50% charge. no notification of low battery or going into hibernation. It may happen in the middle of typing a sentence, or browsing. 

I ran diagnostics. HP battery check software first showed a "weak battery" result. I was about to order a new battery, when I ran the software again, which now says "primary battery OK". 

It is very confusing, as even if we agree that the battery has developed a problem, I can't understand why the system is not detecting low battery or putting the computer to hibernate, as per the settings. I've checked drivers - updated. 

The laptop is just one year and 3-4 months old. 

Should I replace the battery? Or is it a software error from the new windows 10 upgrade?

Any help will be appreciated.

Thanks!

[Resolv_S · Accepted solution]

Hi@drsunny,

Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

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Battery charging issues on the PC. Is that right?

Thank you for sharing the issue details. I would like to help you.

I recommend you to try performing the diagnostics for the battery and check if that finds any hardware issue. Use the link below to perform the diagnostics.

http://hp.care/2eiMy8z

Hope this helps. Let me know for more.

Happy posting.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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[drsunny]

Hi

Thank you for responding.:smileytongue: I ran the UEFI diagnostics and it showed this

System  -  Failed  -  RSG0X3-7JU897-MFPWMG-C08303  -  10/21/2016

I am unable to find compatible batteries. Can you help me out? I live in the UK.

Regards.

[Resolv_S]

Hi@drsunny,

I thank you for the reply.

I request you try reaching out the HP regional phone support for any warranty part replacements using the link below.

http://hp.care/2bjG4nE

Hope it helps.

Happy posting.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!