HP Pavilion Notebook - Webcam not working

[TravisJsn]

The webcam in my HP Pavilion Notebook is not working 15-ab153nr.  When opening the camera app or any other program that can use the webcam, all I get a black screen.  The light next webcam comes on, but no video is displayed. I have uninstalled the webcam and restarted the machine, but that doesn't fix it.  I search for an updated driver, but the results say I have the newest driver. The webcam is device manager shows up at HP TrueVision HD, but it using a Microsoft Driver.

[Riddle_Decipher]

@TravisJsn There are a few steps that should help resolve this issue once and for all, we shall begin with the obvious and move to the advanced, stay with us:

Also, If your webcam has stopped working after installing a new update, you should uninstall the update and roll back to the older version. You will have to open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working.

If that doesn't work or issue occurred without any updates, you might need to uninstall the webcam driver.

To do this as per HP recommendations:

 open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[TravisJsn]

Thank you for your response.  However, neither of these options worked.  In fact, the rollback driver wasn't even an option.

What next?

[Riddle_Decipher]

@TravisJsn If you've gone through all the steps including the ones in that link I shared at the bottom, and yet the issue persists, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.