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Locked

‎02-09-2020 01:27 PM

HP Recommended
Product: Hp pavilion 17 ar050wm
Operating System: Microsoft Windows 10 (64-bit)

I was in the middle of typing out my lecture presentation and a message popped up  “locking” and my laptop completely shut down.  Can’t boot the laptop back up.  

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-11-2020 04:46 PM

HP Recommended

@Sa1ty Greetings from the HP Community!

Does the issue occur while using any of the other Microsoft Applications such as Word or Excel as well?

Have you performed a system restore?

Is the laptop heating up before it shuts down?

 

While you respond to that, I recommend you update the graphics card on your computer: Click here to find an install

If the issue persists, please download the Auto-detect AMD Tool and install the drivers from the manufacturer site as well.

 

let me know how that pans out,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-11-2020 04:46 PM

HP Recommended

@Sa1ty Greetings from the HP Community!

Does the issue occur while using any of the other Microsoft Applications such as Word or Excel as well?

Have you performed a system restore?

Is the laptop heating up before it shuts down?

 

While you respond to that, I recommend you update the graphics card on your computer: Click here to find an install

If the issue persists, please download the Auto-detect AMD Tool and install the drivers from the manufacturer site as well.

 

let me know how that pans out,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No
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