08-26-2019 04:24 AM
I own a HP Pavilion x360 purchased in 2017 and having 13 months of extended warranty remaining. I have an issue in my battery and it is recommended to replace the battery. I was told by the support staff that battery's are not covered under extended warranty. But, as per the hp site "https://support.hp.com/in-en/document/c05843717",
Standard, non-removable battery: The battery is also covered under any extended warranty purchased for the notebook up to a maximum of 3 years.
So why should not my battery be replaced under warranty?
please find the notice
Notice: HP Business Notebooks - Understanding Battery Warranties for Business Notebooks
Solved! Go to Solution.
08-26-2019 05:04 AM
You make a very strong case for yourself and I always understood that the non-customer removeable battery is treated as any other component for warranty purposes but the participants in this User Forum cannot authorize warranty work. We can escalate to HP employees and I have done so. Good luck and let us know how it goes.
08-26-2019 08:21 AM
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