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AshokB Honor Student
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HP Pavilion x360 - 14-ba073tx Battery under extended warranty

HP Pavilion x360 - 14-ba073tx
Microsoft Windows 10 (64-bit)

I own a HP Pavilion x360 purchased in 2017 and having 13 months of extended warranty remaining. I have an issue in my battery and it is recommended to replace the battery. I was told by the support staff that battery's are not covered under extended warranty. But, as per the hp site "https://support.hp.com/in-en/document/c05843717",

Standard, non-removable battery:  The battery is also covered under any extended warranty purchased for the notebook up to a maximum of 3 years.

So why should not my battery be replaced under warranty?

please find the notice

Notice: HP Business Notebooks - Understanding Battery Warranties for Business Notebooks

Warranty terms for different battery types
Standard, removable battery
A Standard battery that can be removed by a customer receives a 1-year warranty. No extended warranties apply to the battery except a separate battery-only Care Pack. Care Packs may be purchased, which covers a 1-time replacement of the battery. This Care Pack terminates after you receive a battery replacement or when the service period expires on the supported product, whichever event occurs first.
Standard, non-removable battery
A Standard battery that is not customer accessible, or cannot be removed by a customer, has a warranty that matches the notebook it is embedded in. The battery is also covered under any extended warranty purchased for the notebook up to a maximum of 3 years.
A separate battery-only Care Pack may also be purchased, which covers a 1-time replacement of the battery. This Care Pack terminates after you receive a battery replacement or when the service period expires on the supported product, whichever event occurs first.
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HP Pavilion x360 - 14-ba073tx Battery under extended warranty

You make a very strong case for yourself and I always understood that the non-customer removeable battery is treated as any other component for warranty purposes but the participants in this User Forum cannot authorize warranty work. We can escalate to HP employees and I have done so. Good luck and let us know how it goes. 

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HP Pavilion x360 - 14-ba073tx Battery under extended warranty

@AshokB

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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