cancel
Showing results for 
Search instead for 
Did you mean: 
alpharugal
Level 1
7 5 0 0
Message 1 of 10
387
Flag Post
HP Recommended

Solved!

HP Probook 450 G3 USB port says "This device can perform faster"

HP PROBOOK 450 G3
Microsoft Windows 7 (64-bit)

Hi

 

I am suing HP Probook 450 G3

It has 4 x USB ports

as soon as connected any mass storage device on usb port it, windows says:

 

This device can perform faster

This USB mass storagedevice can transfer information

faster if you connect it to a Super-Speed USB 3.0 port.

 

I have all the updated drivers from HP / Intel website of all the hardware installed

but this message appears everytime I connect any mass storage device

 

please solve this problem

9 REPLIES 9
Level 17
Level 17
46,719 40,980 4,449 11,589
Message 2 of 10
365
Flag Post
HP Recommended

Solved!

HP Probook 450 G3 USB port says "This device can perform faster"

What is the installed processor?

 

Have you installed the most recent chipset drivers?

 

Are the mass storage devices or USB port hubs externally powered?

 

 

 




Post any other questions you have in your thread.
You can click on accept as solution if my post or reply was the information you needed to resolve your issue.
You can say thanks for my response by clicking on the blue thumbs up.
Reply
0 Kudos
alpharugal
Level 1
7 5 0 0
Message 3 of 10
356
Flag Post
HP Recommended

Solved!

HP Probook 450 G3 USB port says "This device can perform faster"

thanks for reply

 

I have installed the latest intel usb 3.0 host controller driver v 5.0.4.43.

I have also installed teh latest chipset driver available on intel / HP website.

 

mass storage device is a simple sandisk 32gb pen drive.

 

usb ports hub are not externally powered

this laptops has 4 x usb ports

2 x ports on right side and 2 x ports on left side

 

I have also tried the same while laptop on charging but error remains same

 

please solve

Reply
0 Kudos
Level 17
Level 17
46,719 40,980 4,449 11,589
Message 4 of 10
351
Flag Post
HP Recommended

Solved!

HP Probook 450 G3 USB port says "This device can perform faster"

I will ask you again as to which processor is installed.

 

In the Device Manager, is the Intel(R) USB 3.0 eXtensible host controller shown as having a driver installed in the Universal Serial Bus controllers section?




Post any other questions you have in your thread.
You can click on accept as solution if my post or reply was the information you needed to resolve your issue.
You can say thanks for my response by clicking on the blue thumbs up.
Reply
0 Kudos
alpharugal
Level 1
7 5 0 0
Message 5 of 10
342
Flag Post
HP Recommended

Solved!

HP Probook 450 G3 USB port says "This device can perform faster"

please see below the screenshots

 

hp probook.jpgusb3.jpg

 

hope it will anser your queires

 

Regards

Reply
0 Kudos
Level 17
Level 17
46,719 40,980 4,449 11,589
Message 6 of 10
340
Flag Post
HP Recommended

Solved!

HP Probook 450 G3 USB port says "This device can perform faster"

Thank you for the images and info.

 

What are the model and part numbers, if available, of the Sandisk USB flashdrive and the USB hub?




Post any other questions you have in your thread.
You can click on accept as solution if my post or reply was the information you needed to resolve your issue.
You can say thanks for my response by clicking on the blue thumbs up.
Reply
0 Kudos
alpharugal
Level 1
7 5 0 0
Message 7 of 10
330
Flag Post
HP Recommended

Solved!

HP Probook 450 G3 USB port says "This device can perform faster"

Hi

 

SANDISK Ultra Flair USB 3.0 Memory Stick - 32 GB, (Silver & Black)
 
by the way, its not about specific model, any high speed USB3.0 mass storage device yields same notification
 
how may i know the part number of USB hub?
Its on my laptop board all covered
and I am not using any external USB hub etc
 
Regards
 
Reply
0 Kudos
Level 17
Level 17
46,719 40,980 4,449 11,589
Message 8 of 10
322
Flag Post
HP Recommended

Solved!

HP Probook 450 G3 USB port says "This device can perform faster"

You mentioned a usb hub in your first post.

Ports on the notebook are not considered usb hubs, only external usb hubs are.

 

Make sure the USB 3.0 flashdrive is connected to a SuperSpeed port on the notebook and that it is not running on battery power.  Look at the ports for an SS symbol next to the USB icon.

 

 




Post any other questions you have in your thread.
You can click on accept as solution if my post or reply was the information you needed to resolve your issue.
You can say thanks for my response by clicking on the blue thumbs up.
Reply
0 Kudos
alpharugal
Level 1
7 5 0 0
Message 9 of 10
318
Flag Post
HP Recommended

Solved!

HP Probook 450 G3 USB port says "This device can perform faster"

I havent mention the word "hub" in my 1st post.

please see carefully

 

i am asking about the built in USB ports of HP PROBOOK 450 G3

 

hope i have given you enough info

but still no suitable answer / solution

 

Regards

Reply
0 Kudos
Highlighted
Level 17
Level 17
46,719 40,980 4,449 11,589
Message 10 of 10
314
Flag Post
HP Recommended

Solved!

HP Probook 450 G3 USB port says "This device can perform faster"


@alpharugal wrote:

I havent mention the word "hub" in my 1st post.please see carefully

 

i am asking about the built in USB ports of HP PROBOOK 450 G3

 

hope i have given you enough info

but still no suitable answer / solution

 

Regards


"but still no suitable answer / solution"

Wow! That will sure make me provide one faster.

 

Read my last response again.

 

See the following article

https://superuser.com/questions/1022542/windows-10-display-a-warning-if-i-plug-a-usb-3-0-device-into...




Post any other questions you have in your thread.
You can click on accept as solution if my post or reply was the information you needed to resolve your issue.
You can say thanks for my response by clicking on the blue thumbs up.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation