HP Redemption Cell Not Responding

[Vishal1514]

I have been trying to reach out to the HP Redemption Cell regarding the delivery of offer "1 Year Accidental Damage Protection" that I purchased along with the Laptop. 

Bought the Laptop in December end 2019 and its been 5 months but still haven't got the copy of the offer. 

Even after repeated reminders, no one seems to be responding. 

Would request somebody on this forum to help me on this. 

[Betty0610]

@Vishal1514

Welcome to the HP Support Community. 

We shall escalate this case.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.

[Sarvesh5]

Hey, can you please help me as well with this issue of Accidental Damage Protection?

[Riddle_Decipher]

@Sarvesh5 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.