HP Spectre x360 - 13 Burnt Motherboard

[Rambr]

So just after 8 months after the warranty expired, I was using my spectre when I started to smell smoke, then the computer went black and never turned on again, not even the charger light.

HP costumer service México was not helpful at all because I was out of warranty and didn't want to even look at it.
After many calls, they opened a case about the problem, and after 6 months they just closed the case, no contact, no response, no solution and no reason to do so. Beyond angry at this point.
Took it to 2 different local repair shops and they told me it was as good as dead, and because I'm in México, unless its via HP itself, the parts are very difficult to get and the motherboard is as expensive as getting a new computer.

So basically, less than 2 years, my $1,200 dlls HP Spectre is burnt and useless. And just by a glance at the forums, this is a really common experience for this "premium" computer.
This is really a really negligent and irresponsible stand by HP, this thing could got my house burnt down.

Product code: 1ZW23LA
Product Name: HP Spectre x360 - 13-ae003la

Windows 10

The pictures are of the part that started smoking

[erico]

That   TPS65988 chip is the Texas Instrument Power management chip.  It is  the USB Type-C & Power Delivery Controller.

It is a $10.00 chip here in the US. The smaller chip is an SMD (surface mount device) diode and very easy to source.

I am surprised that a good laptop shop could not repair the board for you.

Most laptop shops and manufacturers prefer to replace the system board instead of repairing it. 

There are plenty of great electronics technicians in Mexico who could probably fix that for you.

There may be an SMD MOSFET or two and possibly SMD capacitors and zero ohm resistors ( that is an SMD fuse) that were taken out at the same time.

It is probably worth asking around to see who is the best component level troubleshooter locally to you.

[Anand_Andy]

Hi @Rambr,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Spectre X360 - 13-Ae003la. Not to worry I will help you to get a resolution to resolve the issue.

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Hope this helps! Keep me posted. 

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