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‎10-26-2020 11:00 AM

HP Recommended
Product: HP Spectre X360
Operating System: Microsoft Windows 10 (64-bit)

Hi , I have a 13inch. HP Spectre x360  - Model 13t-ae000  . My laptop keyboard has been acting strange - For certain keys , it is registering multiple characters on a single keypress. For example if I press the 'T' key, it is registering as 'gt45' . It is doing this for at least 4 character keys, and few numeric keys, as well as the backspace key. 

 

I have tried uninstalling the Keyboard driver and rebooting a few times, and that has not helped. I have verified via keyboard diagnostics at startup , that it is indeed registering multiple keys like I explained above. I have plugged in an external USB keyboard, and that works just fine. 

 

My laptop is already out of warranty. Are there any other troubleshooting tricks that exist that might work ? Or is replacing the keyboard the only option ? 

 

TIA

1 REPLY 1

‎10-27-2020 03:03 AM

HP Recommended

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-Convertible-13t-a...

You can see whether the operation according to his steps is effective, if there is still no way, you can buy a keyboard replacement.

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