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‎11-27-2017 11:51 AM

HP Recommended
Product: HP Spectre x360 15
Operating System: Microsoft Windows 10 (64-bit)

I have a brand new, less than two week old, Spectre x360 15 and the left side of the base has swollen and deformed  such that you can get a finger nail into the gap and the display does not sit flat when folded. Is this a swollen battery issue (which HP say it is not) or something else? I'm feeling terribly deflated myself after spending so much on a laptop. After buying and installing MS Office Pro including Project and Visio for my job I'm not particularly happy as I think I'll now have to return.

 

Thoughts? 

1 person had the same question
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Accepted Solutions

‎11-29-2017 10:54 PM

HP Recommended
Aftet contacting the HP helpdesk it has been confirmed it is a swollen battery which HP will replace. HP need to update their battery advisory to include this model.

View solution in original post

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2 REPLIES 2

‎11-27-2017 12:00 PM

HP Recommended

just noticed this thread:

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Swollen-Battery-on-Spectre-x36...

 

it appears that it is a battery issue althought the EMEA Battery Program Escalations team say that it is not.

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‎11-29-2017 10:54 PM

HP Recommended
Aftet contacting the HP helpdesk it has been confirmed it is a swollen battery which HP will replace. HP need to update their battery advisory to include this model.
Was this reply helpful? Yes No
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