-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Swollen Battery on Spectre x360
Create an account on the HP Community to personalize your profile and ask a question
10-24-2016 09:49 AM
This morning I woke up to discover that my HP Spectre x360 does not sit flat on a desk anymore. It appears that the whole underside of the laptop has adopted a convex curvature, and the center of it contacts the desk below. My guess is that the battery is going bad and has expanded. Anyone else having this issue? Is there anything that can be done to fix this?
Solved! Go to Solution.
Accepted Solutions
10-26-2016 09:49 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
TechRush5
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
10-26-2016 09:49 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
TechRush5
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
02-07-2017 02:16 PM
HP contacted me within a week, and arranged for me to ship out my Spectre x360 for repair. Not sure if they just replaced the battery or also the bottom panel, but they had it back to me in about a week's time. HP's service was awesome. The Spectre still tends to run quite hot at times, so I would expect this to happen again in the future, perhaps in another two years' time. 😞
08-11-2017 07:27 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
04-08-2019 08:58 AM - edited 04-08-2019 09:09 AM
I don't know where else to post this so I hope that you can be of some assistance to me. I have an HP Spectre x360 laptop (Model: 2LU96UA HP Spectre x360 Conv 13-ae013dx). I have the same problem with my battery as the other users on this forum. My battery has swollen up so much that it has caused the back panel to pop off, and my laptop won't even sit flat as a result. I'm afraid to continue using this laptop with the battery in its current condition as I'm afraid that the battery will continue to swell up, and possibly cause even more damage to the computer. Having owned this laptop for only a little more than a year I shouldn't be experiencing this type of problem with the battery. I've already downloaded and ran HP's battery recall validation utility and to my surprise it said that my battery was not covered under HP's current battery recall. This is very upsetting to me because this laptop wasn't cheap. I purchased a higher end laptop because I wanted quality, yet here I am just a little over a year later with a laptop that's falling apart due to a defect with the battery. After reading some of the responses from other users on this forum that had experienced the same problem with their batteries, it appears that HP has taken ownership of the problem and has fixed their computer. I can only hope that HP will do the same for me. Please help.
04-08-2019 09:26 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I work on behalf of HP