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‎01-26-2021 03:13 PM - edited ‎01-26-2021 03:15 PM

HP Recommended
Product: HP Spectre x360 Convertible 13
Operating System: Microsoft Windows 10 (64-bit)

Need to talk with a HP customer service as daughter's Spectre won't run.  Geek Squad said it might be a motherboard problem costing $350-$550+ to repair.  I have seen others with this problem. I think HP needs to recall this or repair.  Any suggestions on who to contact? Product worked night before.( purchased from best buy 11//24/2017)

4 REPLIES 4

‎01-27-2021 11:46 AM

HP Recommended

@Cheerful1

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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‎01-27-2021 12:15 PM

HP Recommended

Thanks a reply was sent

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‎02-05-2021 04:44 PM

HP Recommended

I have'nt gotten any more contact from HP support

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‎03-01-2021 05:30 PM

HP Recommended

I 'm still interested in support for my dead spectre

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