HP Spectre x360 Hinge Problem, Out of Warranty

[comp_fix_reques]

I have owned the HP Spectre x360 from June 2022 to now,  and I had a warranty on the product for 1 year. The left hinge began to loosen around mid-2024, which was appalling since the laptop was JUST TWO YEARS OLD! Soon after, my OLED display started flickering, and I got worried about it so I took it into the shop. After paying about $100 for the "investigation" of what was wrong with the computer,  I found out that the loose hinge led to serious damage to the OLED wire that runs from the screen to the main computing system and I would have to fully replace the OLED screen as it is sold as 1 whole part without component replacements.

I believe HP should take some sort of responsibility with this hinge issue and I am writing to get in contact with an HP member about this. I have called HP regarding possibly getting support with this issue, but they have denied responsibility since this computer is out of warranty. I believe that the hinge issue should not be compromising the entire laptop just 2 years into use and would like to speak to a representative about this. 

Thank you and hope to connect soon.

[Hawks_Eye]

Hi @comp_fix_reques 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye