• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-11-2023 04:10 PM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 14-ea0023dx
Operating System: Microsoft Windows 11

Computer is about 2 years old, out of warranty and the usb power port quit charging.  The charger works because I can charge through the other USB C port.   

So frustrating that I pay all that money for a computer that is just a couple years old and it stops working like this.   

Category:
2 people had the same question
5 REPLIES 5

‎05-12-2023 10:26 AM

HP Recommended

A USB port can stop working when a device that draws too much current is plugged into it. That tends to burn the tiny traces on the system board.

 

Each USB port type has a limit to the amount of µA that it can draw. 

 

You may have inadvertently plugged in a device that was not and should have been self powered into the USB port.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎05-12-2023 10:28 AM

HP Recommended

The only thing that has ever been plugged into the power port is the power cord that came with the computer.   So I am pretty sure that is not it. 

Was this reply helpful? Yes No

‎05-12-2023 10:35 AM

HP Recommended

Does the port work as a USB type-C port or does it do nothing?

This is critical information

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎05-12-2023 11:26 AM

HP Recommended

As nothing... tried my monitor in the port and it didn't work.  Don't know if it worked for that before.   

The other usb c port is working and I can charge through it, but I really need that port for something else. 

1 person found this reply helpful
Was this reply helpful? Yes No

‎05-12-2023 07:06 PM

HP Recommended

This would be a hardware issue.

The issue could be the port or on the system  board.

 

Is your laptop still in warranty?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.