HP Spectre x360 "plugged in" but laptop is not charging - doesn't say "plugged in not charging"

[hhh1504]

My laptop battery is not charging.  When I hover over to the battery icon on the bottom right corner it states “95% available (plugged in)”.  Stuck at this level for the last few days.   

Its not the usual “plugged in, not charging" message that I have noticed in the past and read about it.  It only states "plugged in", and the battery is not getting charged. 

The battery and AC Adaptor (USB C) are original which came with the laptop.  I have done the following trouble shoot:

• Uninstall “Microsoft AC Adapter’ and ‘Microsoft ACPI-Compliant Control….”, removing the AC adaptor, and restarting the laptop
• Powering down, removing the AC Adaptor, holding the Power button down for a minute, then turning on the laptop
• Updated Windows 10 to version 2004
• Updated BIOS to F.41
• Performed Battery through the HP Support Assistant: Charged (95%)  Primary Battery: OK
• Performed Battery and AC Adaptor check via HP PC Hardware Diagnostics UEFI (Hitting F2 when turning on the laptop) and they both passed

None of the above methods have solved the issue.

I noticed the last week when the battery charged percent was stuck at 88%.  It seems like every time I turn on the laptop, it will charge for only few seconds. The battery icon will play the animation that its charging for few seconds then stops, but it always says the current percent the battery is at and “plugged in” ex. “95% available (plugged in)”.  By running multiples tests, shutting down the laptop and turning it back on, I was able to bring the charge percent from 88% to 95%.

Has anyone else had the same “plugged in” issue with their laptop and was able to solve this?

Thanks

[Echo_Lake]

@hhh1504

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you try another charger?
• Does the notebook shut down immediately (right after you unplug the charger)?
• Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow next steps.

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

• If possible, try an alternate charger.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[hhh1504]

Thanks for getting back to me Echo_Lake.

I have responded below to what I have done so far and where i am at with this issue


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
  • Not sure.  There may have been few updates installed in the back end that I may not have been aware of.  I did install search of updates in "windows update" and ended up installing windows 2004 after i noticed the issue. 
• Did you try another charger?
  • I don't have access to another charger.  The charger is a USB-C and my cell phone uses the same charger.  Phone was charging.
• Does the notebook shut down immediately (right after you unplug the charger)?
  • It does not shut down
• Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?
  • I am not getting the "Plugged in, not charging " error.  it just says "95% available (Plugged In)"

- I have done the Hard Reset multiple times.

- BIOS is set to default

- Run hardware diagnostics test on battery and Charger: done this multiple times.  Battery and AC Adaptor PASSED

- Ran the battery test via "HP Support Assistant" and battery is good
- I had already uninstalled  ACPI and ran this test also


None of the above methods have worked so far.  
I have noticed that although on the taskbar when I hover over the battery icon it doesn't state "charging" but the laptop is charging, and getting up to 100%.  Please see the attached picture.

The two issues I am having are:

1.  Like i stated above it doesn't state "charging" like it use to.
2.  When I don't have the laptop plugged in to the charger when the battery drains it doesn't go down 1 percent at a time.  I will go down from 100% to 93%


@Echo_Lake do you have a solution for the two above problems?

on the battery icon it doesn't state 

[Echo_Lake]

@hhh1504

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[blackphoenixkg]

Did you try running the battery down to around 30-40% and then charging it back up again? I'm just another user like you, and I'm not sure what the complete scenario with you is, but I think HP has intentionally implemented a feature to not charge the battery till the end if you try to charge it when the battery can accept only 5-7% more charge, to improve the lifespan of the battery.