HP TrueVision HD camera has poor quality

[SS78]

I have a HP Notebook 15-bs699tu . The camera description is True HD, 1080p. The image displayed is poor, pixelated and inaccurate colors especially in lower light. The Windows camera software shows it is maxing out at 0.9MP (720p) which is lower than the stated specifications. Can you help?

[TEJ1602]

@SS78, Welcome to HP Support Community!

Here's a few things that should help us resolve the issue:

• Make sure your video recording environment has good lighting.

• Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

• Reduce the size of the video image in the webcam software.

• Use a high-speed Internet connection.

• Do not use other high-speed USB devices while using the webcam.

To troubleshoot other video quality problems, refer to one of the following HP support documents:

• Notebook computers: Improper Lighting and Positioning Can Cause Problems with Webcam Facial-Tracking Function

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SS78]

in search box only Microsoft camera app show. In this their is no option of brightness or image quality . It only set on 0.9MP

[TEJ1602 · Accepted solution]

@SS78

Thanks for replying!

MS cam is a basic application and will not have such options, you may want to install software such as CyberLink cam or YouCam, etc...to get the image quality options, look for free software on the MS store or elsewhere.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SS78]

please provide me link of that software.

[TEJ1602]

@SS78

They're not HP software, you can look up online and download them as per your requirement.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SS78]

By mistake I format my HP recovery partition. How I get my HP recovery partition. 

please help to get back.

[Goddessgeek]

Why on earth isn't HP providing its own drivers for this software?  Why is it up to the customer to research and finally ferret out the fact that the wrong Microsoft software is installed,THEN go find some sort of substitute from a third party?  How did this become the customer's job rather than HP's?