HP Truevision HD Camera not working on windows 11 need driver

[Egghead5180]

HP Truevision HD Camera not working on my laptop HP 14-dk1022wm under windows 11 OS. The webcam comes on but not accessible in either start menu, taskbar. or even in apps. The webcam was accessible under windows 10.  I didn't commit fully to Windows 11  until now. Before I kept some Windows 10 features. The laptop is H1UQ8AD4 and serial number is [edit]. The only place where I see that the camera is working is where you give the apps access to it,

[A_Gayathri]

Hi @Egghead5180,

Welcome to the HP Support Community

I understand you are facing an issue with your Camera not working laptop HP 14-dk1022wm  Not to worry I will help you to get a resolution to resolve the issue.

May I know 
Have you made any changes post that this issue was raised?

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Uninstall camera drivers on Device Manager

4, Open device manage to Uninstall drivers on Device Manager

1. Open Start.

2. Search for Device Manager and click the top result to open the app.

3. Expand the category with the device driver to remove.

4. Right-click the camera device and select the Uninstall device option.

5. Click the Uninstall button. Once you complete the steps, the driver will be entirely removed from the computer.

Restart the unit

Click here  and update the drivers

And please check for Windows and HP updated and if any please update it

follow the below links for camera troubleshooting steps 

Click here  HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10)

Click here  HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10)

Click here HP PCs - "We can't find your camera" error is displayed in Camera app in Windows 10

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Egghead5180]

Can visually see my embedded HP Truevision Camera and me in a active stream under Privacy & Security - Cameras. Windows for whatever reason is not accessing the HP camera. I s that plain and simple for you?

[Egghead5180]

I found a solution by creating a Windows 10 or 11 Media creation tool whereby a clean windows picks up those missing whatever, in ths case, my HP Truevison HD camera and my dropbox.  I'm not a tech so I can't give you a play by play.

[A_Gayathri]

@Egghead5180,

Thank you for your response, I really appreciate your efforts. If you need further assistance feel free to reach out to us. 

Have a great day ahead!