HP Victus High CPU temperatures

[pbharadwaj33]

Constantly facing high CPU temperatures (>120F)

Did Fan Speed and Fan Thermal check - They passed.

Something is causing the temps to go high and the fans become noisy.

Requesting help. I would like to get this laptop (HP Victus 15.6" Intel I7, NVIDIA 3050) tested.

[ub6424]

Hello @pbharadwaj33 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we turn off the "oven" ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[pbharadwaj33]

OS Name - Microsoft Windows 11 Home

Version - 10.0.22621 Build 22621

System Model - Victus by HP Gaming Laptop 15t-fa000

System SKU - 599J5AV ( equals HP product number (p/n) )

Processor - 12th Gen Intel(R) Core(TM) i7-12700H, 2300 Mhz, 14 Core(s), 20 Logical Processor(s)

BIOS Version/Date - AMI F.12, 11/11/2022

BaseBoard Product - 8A4F

BaseBoard Version - 37.52

2)

Thanks for your help! Much appreciate it!

I heard that many Victus laptops face heating issues.

Kindly let me know if there is a way to expedite this discussion as I am approaching the device return deadline - it will help me decide faster whether to exchange/return or repair the device.

thanks again!

[ub6424]

Hello @pbharadwaj33 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update

Intel Management Engine Interface (MEI) Driver

2210.2.80.0 Rev.A

3.0 MB

Sep 1, 2022

Download

Intel High-Definition (HD) Graphics Driver

30.0.101.2079 Rev.B

660.1 MB

Sep 1, 2022

Download

NVIDIA Graphics Driver

30.0.15.1339 Rev.A

1019.7 MB

Sep 1, 2022

Download

OMEN Gaming Hub SDK Package

1.0.68 Rev.A

49.6 MB

Nov 3, 2022

Download

(3) Restart Windows

(4) Test again

(5) Please report back

[pbharadwaj33]

Thank you for the suggestions!

After doing the above steps, the temperatures mostly revolve around 108-114F during 0-2% CPU utilization.

However, as per HP's specs, idle temp above 95 F is not normal. So I will be returning the laptop and getting a new one. Thanks again for your help! I hope the issue will be fully resolved on the new laptop.

[ub6424]

Hello @pbharadwaj33 

You should go to a notebook store and look at different brands and models and "test" them with your own hands and then make a decision. It should not be the cheapest or most expensive notebook !

Kind regards