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‎11-14-2025 12:22 AM

HP Recommended

Hello,
I am a student at NIBM. My HP Victus laptop has developed a right hinge problem — the hinge is very stiff, and the plastic frame around it is popping out.

My warranty ended on July, 2023, and the issue appeared shortly after expiry. From what I see in this community and other forums, this seems to be a common manufacturing defect in HP Victus hinges, not user damage.

As a student, this laptop is crucial for my academic work. I kindly request HP to please consider this case for goodwill repair or a discounted part replacement, since it is a known defect and happened just after warranty.

Thank you for your support.

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1 REPLY 1

‎11-16-2025 11:02 AM

HP Recommended

Hi @ishansgaikwad,l

 

Welcome to HP Support Community!  

 

Thank you for reaching out regarding your laptop. 

 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

 

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

 

You can locate the nearest HP service center using our Service Center Locator:​

 

🔗 HP Service Center Locator

 

If you need further assistance or have any questions, please don't hesitate to contact us.​

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

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