HP ZBook X2 G4 - Detachable Keyboard only works in Bluetooth mode - stops working when attached.

[gnomethrower]

I am probably going to be stuck with this thing for a while, too. Our company has a "if it (barely) runs, don't replace it" approach when it comes to tech.

[MaartenV]

Yes, return it to your supplier, if it still has warranty they will fix it. They replaced met motherboard on my laptop

[MultiConsultant]

Right. I've started a the process with my company and HP. Mine still has warranty to 2021, but yay for needing to reset yet another computer....

[aaaaaaaaaaargh]

Just started having the same problem. Everything was working fine, then one time I woke it up from sleep and the keyboard was no longer working. Still works fine if I detach it and use it in Bluetooth mode. Is there a solution for this other than re-install Windows or get a new computer?

[MultiConsultant]

Replacing the motherboard seems to be the fix. Thats what they did on mine and now it works 

[mdcrtv]

Same issue here...

Multiple threads on reddit with the same problem, dozens more on various support sites and several on HP's own support forum.

I've tried fiddling with Bluetooth settings and devices, drivers, and even went as far as doing a clean install of windows. Nothing has worked. My attempts to get support fell on deaf ears as soon as they saw that my x2 was out of warranty. HP already has my money, so why should they care if the computer works for longer than a year?

I certainly won't be buying any more HP products and will actively recommend against them moving forward. Letting such a massive and widespread issue go unchecked and unsupported for so long is unbelievable.