HP envy x360 convertible not powering on

[JEZABELL79]

HP envy x360 convertible not powering on and it was working fine last night. What do I do? Battery is internal, and I don't understand what happened can you please help 

[Max3Aj]

@JEZABELL79, Hello and welcome to the HP Support Community!
 

Thanks for posting your question. I'm here to help you get things back on track.
I understand how frustrating it can be when your HP Envy x360 Convertible suddenly won’t power on, especially when it was working fine just last night. Let’s go through some steps to help you get it up and running again.

Perform a Hard Reset

Since your device has an internal battery, follow these steps:

1. Disconnect the AC adapter (charger) from the laptop.
2. Press and hold the Power button for 15 seconds to drain any residual electrical charge.
3. Reconnect the AC adapter (but don’t press the power button yet).
4. Now, press the Power button once and see if the laptop turns on.

Check for Power Indicators

• Look for any LED lights near the power button, charging port, or keyboard.
• If the charging light is off, try a different wall outlet or charger if available.

Try a BIOS Recovery (if screen remains black)

1. With the laptop off, press and hold Windows + B keys, then press and hold the Power button for 2-3 seconds.
2. Release the Power button but continue holding Windows + B for another 5 seconds.
3. If successful, the BIOS recovery screen should appear.

External Monitor Test (if screen is black)

• Connect your laptop to an external monitor or TV using HDMI.
• Power on the laptop and press F4 or Windows + P to toggle display modes.

I hope the information shared has been useful and resolves your concern. 

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!
 

Warm regards,

Max3Aj

HP Support

[JEZABELL79]

I've tried all of that. Question: the breaker blew to the doorbell and the transmitter blew, and my laptop was plugged into the same electric circuit. Would that have done anything?

[Max3Aj]

@JEZABELL79, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support