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MANISH777
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Solved!

HP laptop is dead

HP Recommended
HP 15 BS 658tx
Microsoft Windows 10 (64-bit)

I shut down my laptop in night.

At next morning I just try to start it but it won't start.

I also connect the charger, just for 5 sec orange light is shown. And as I press the power button The orange light turns off. Now its not showing any White/orange light when I plug In. Also its not starting.

I also Remove the Cmos Batter and again plug it after 20 min. Then also it doesn't start.

What should I do? Please help me.

1 ACCEPTED SOLUTION

Accepted Solutions
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 22,298 2,621 3,537
Message 4 of 8
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@MANISH777 If the adapter and battery works on another device, it seems like the system board or the DC connector on the device requires a repair/replacement, and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

View solution in original post

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 22,298 2,621 3,537
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@MANISH777 Have you attempted to connect the device to an alternate power cord or adapter?

Or check with another wall outlet, excluding any surge protectors to check if it works?

 

While you respond to that, here's  the best way to resolve the issue, using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

If the above doesn't help or the steps are insufficient, check the below steps:

Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps.

 

Reasons for a hard reset

A hard reset has the following effects:

  • Clears the memory.

  • Reestablishes the connection between the BIOS and the hardware

The following conditions can be helped by the hard reset:

  • Windows stop responding.

  • The display suddenly goes blank.

  • The computer does not wake from sleep or hibernate modes.

  • Software applications freeze or fail to respond.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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MANISH777
Author
Level 1
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Message 3 of 8
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I have done with all these steps (change the laptop battery,adapter,& everything ).

The same problem occurred 1 month ago, but that time my notebook was showing orange light when I pluged in AC adapter, but this time it is not showing any light when I connect adapter. I also check if my adapter is damaged,but it is not ... My adaoter and battery is fine I checked that on another notebook. I perform every step like hard reset, removing static charges,etc. I don't understand what is happening with this notebook.

Note : Initially my laptop was showing orange light when I connect AC adapter, but as I press Power Button , the oranger light goes off and never turned on till now. Please help.

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 22,298 2,621 3,537
Message 4 of 8
Flag Post
HP Recommended

@MANISH777 If the adapter and battery works on another device, it seems like the system board or the DC connector on the device requires a repair/replacement, and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
MANISH777
Author
Level 1
9 4 0 1
Message 5 of 8
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Hi. I went through local repair centre. They charge about Rs. 2000 to 2500 for repairing. Is this best price? What other precautions i need to take while colldcting my laptop from that local store.? Can you help me?

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 22,298 2,621 3,537
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@MANISH777 We don't have any information on the costs, that said, If you have an HP authorized service center near by, you should be able to take it to them and have it checked,

Here is a link to HP Service Centers, by Country/Region: Click here

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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MANISH777
Author
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Message 7 of 8
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I visit hp service centre, they said there is motherboard problem and they won't repair if. They just replace the board which costs above 20K. So they said. Rather you go to local shop and ask them.

I come to know that the processor is short and it can't be repair. The only option is to replace motherboard.

Please help me. Will they replace motherboard with processor or they will just change the board and use with same older processor?  And  how can I find best board for my laptop ?

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Echo_Lake
HP Support Agent
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Message 8 of 8
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@MANISH777

Thank you for posting back. 

 

As we have limited support boundaries in the support community as of now. I wont be able to check the service center details. 

Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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