HP pavilion gaming 15 overheating just a week after purchase

[Ivan111111111]

I've purchased the laptop about a week ago, so it overheating can't be the cause of dust or anything like that. 
It's kinda ridiculous, GPU temperature is 45°C when it's not running anything but chrome, and when I try to launch and play an actual game it goes up to 65-70°C and then my laptop turns off after about 30-50 minutes. 
I've updated the Drivers, uptdated the Bios and optimised the laptop's energy consumption, also made sure it stands on a hard flat surface with some space around it when I game. No results. 
Please help me resolve this, because in every other aspect I very much enjoy Pavilion gaming 15. Would be a great shame to return it.

[The_Fossette]

@Ivan111111111,

Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is overheating and turning off after 30 to 50 minutes of gaming.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and perform a reset on the computer and check if it helps.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Ivan111111111]

Sadly I already did that while waiting for help from the forums and it didn't help at all 

[The_Fossette]

@Ivan111111111,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!