HP pavilion poor hinge design flaw, cracks screen and base panel

[ankgu325]

Don't get conned into buying this fancy piece of junk. It has serious design flaws and low grade plastic components are used. Within a month of buying this laptop the hinges got jammed and started pushing the screen and screen back panel which soon gave way and cracked. After following up with HP customer care they lethargically acted on it and replaced the screen. Soon after wifi card collapsed, mouse pad had a wavy bump on it , and hinges got jammed again. On informing HP customer care about this issue they did not send anyone for 45+ DAYS even though laptop has an onsite repair warranty for a year. By now the hinge had totally jammed and cracked the whole base panel and top panel when I tried to close the screen. After 45 days of following up and laptop falling apart and rendered useless I had no choice but to personally drop the laptop at service center. Since then, It's been 3 weeks and HP says the damage is accidental and that I caused all the damage and sent a quote of 20k to replace base panel and I mean WTH ! . My hard earned 65k is gone!

Attached pictures with different stages of hinge collapsing body body cracking.

[Jacky-D]

Hello @ankgu325

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