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‎09-27-2020 06:05 PM

HP Recommended
Product: Pavilion dv6-3013cl Entertainment Notebook
Operating System: Microsoft Windows 7 (32-bit)

My laptop was gifted to me from my grandma last time she updated the software was 06/29/14. 

My question is why is it taking so long to update/is it even updating. The download is almost instant but the installing is whats taking so long. Should I factory reset it or is there something else I can do. 

Please help me find a solution.

4 REPLIES 4

‎09-27-2020 06:20 PM

HP Recommended

@Antt_ 

Are you sure these are HP Updates?

 

Asking because the last time I went to update a Win7 laptop, Windows Update saddled me with over 200 updates -- and locked up my PC for two full days downloading and installing the updates.



I am a volunteer and I do not work for, nor represent, HP
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‎09-27-2020 07:11 PM

HP Recommended

Yes they're hp updates I'm on hp support assistant 

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‎09-27-2020 07:29 PM

HP Recommended

@Antt_ 

I'm surprised with that -- because I have an HP DV6 laptop and HP has not updated anything for it since 2012, so I don't understand why a laptop that was working in 2014 will NOW be getting updates.



I am a volunteer and I do not work for, nor represent, HP
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‎09-27-2020 07:34 PM

HP Recommended

the updates that it shows are HP NOTEBOOK SYSTEM BIOS UPDATE and HP QUICK LAUNCH SOFTWARE 

Another problem is why cant I go online with the note book 

 

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