Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Receive notice that HP has recall for Envy computer battery due to possible battery fire.
How do I get the replacement battery?
Computer is extremely slow after receiving battery notice.
CAN SOMEONE HELP ME WITH THIS?
@Alice1941, Welcome to the HP Support Community!
To assist you better, did you run a Battery test? Did you get any failure code?
Yes, there is an HP Notebook Computer Battery Safety Recall and Replacement Program. For more info, refer to this article.
Download and install the HP Battery Program Validation Utility which will check if your product is affected and eligible for a replacement.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307 I am an HP Employee
Didn't find what you were looking for?
Ask the community