Har ddrive faiure code

[jraj444]

I am being told my hard drive is going to fail. Th code is 9AHVXF-7988BC-MFPV76-60FC03.  HP support has been less then helpful.  Can anyone tell me more about this code andwhat I may need to do about it.

Thanks

[erico]

Are you still able to log into your notebook?

Did that error code come from the result of a hardware diagnostic that you ran?

The HP Diagnostic Failure ID Decoder returns "Failed"  as the meaning of the error code. That would lead me to replacing the hard disk with a new one or an SSD.

Is your notebook still within its factory warranty period?

Check your warranty status Here.

If it is, a replacement hard disk will be at no charge to you. Send in the notebook and they will replace the hard disk and install the operating system for you.

If I may enquire as to why you say that "HP support has been less than helpful.".  

I have never personally had a negative support experience with HP.  I had a recent (three weeks ago) Warranty support case with a problem with my daughter's notebook and its wifi adapter module.  I troubleshot it myself, talked to the support Engineer and gave him the reasoning behind my diagnosis of the wireless connection problem. He agreed with me. I sent it in and it was returned fixed. It had a new wifi adapter module installed and all working as from the factory. 

I was happy with the service.

[Maké · Accepted solution]

Hi!, jraj444:

Welcome, to HP Forum !. 

This codes advised you what needed quickly replace HDD.

If have warranty, call to Center of Support and Assistance of HP, more near your home, from ... http://welcome.hp.com/country/w1/en/support.html

else ...

If not have physical damage, you can recover data, with Trial Version Tool (download free by five days), call ... http://www.easeus.com

If you decided change HDD, adquire only of good quality, as WD (Western Digital), SeaGate, etc ...

If needed tool, for partition, can use ... https://www.partitionwizard.com

Remember what you needed after partition, format each, in NTFS (better) and/or FAT32 format, before use.

If needed driver's, write, with all data of your device. See, the instruction's ... http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Why-is-it-Important-to-Identify-...

[jraj444]

Thanks for both of the replies. The hard drive came up as going to fail and the diagnostic program spit out the code. I thought the code may be more revealing as to what the problem might be.  By HP not being helpful, I mean they could easily check the code and inform me of needing a new hard drive. Th choices I received since the the warranty is expired was post to the forum or call and pay HP to tell me what is wrong. That is less than helpful.

[Maké]

Hi!, @jraj444:

You can other tools for backup your data, before imminent fail (Freeware Download Version) ... http://www.backup-utility.com/free-backup-software.html