• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-26-2017 03:04 AM

HP Recommended
Product: Probook4540s
Operating System: Microsoft Windows 7 (32-bit)
Hello,
I turn my laptop on and it says SMART Hard Disk failure.

I run the Diagnostic and it failed the smart check giving failure ID: U4G1VV-0008T8-QFPK0K-60FL03.

What I have to do now?

How I can fix it and recover my data?
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-30-2017 02:52 AM

HP Recommended
I fixed it.. All I did is boot the system and everything works fine with no replacing .. Best regards!

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7

‎12-26-2017 03:18 AM

HP Recommended

Hi

 

If it can be fixed, then getting your Data of is most important.

 

You will need a new Hard Disk, and you can either try to connect both, new one internally and old one externally perhaps using a caddy.

 

Then copy/clone the old to the new, IF the old will spin up and become readable.

 

So you will need a new HDD, an OS to install on it. 

Then if the old one is still in place a rescue disk and a media (USB stick) to copy it too.

 

Please tell us where you are in the process, and what you are able to do.

 

EG: HP recovery media, ordered new drive or whatever. 

Make, Model and OS please.

 

If in doubt please ask.

Was this reply helpful? Yes No

‎12-26-2017 03:38 AM

HP Recommended
I guess that all the answers about the hard disk failure pointing to one thing " replace the hard disk, get new one " !!!!!
Was this reply helpful? Yes No

‎12-26-2017 03:42 AM

HP Recommended

Hi

 

Yep.

 

And if I knew what OS you had I could suggest howto recover your data, EG:

 

SELECT SECURE/LEGACY BOOT AS REQUIRED, & CHANGE THE BOOT SEQUENCE ALSO AS NEEDED.XCOPY for instance.

Was this reply helpful? Yes No

‎12-26-2017 03:50 AM

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)
Was this reply helpful? Yes No

‎12-26-2017 03:52 AM

HP Recommended
This is a bad news.. Replacing

Operating System: Microsoft Windows 7 (32-bit)
Was this reply helpful? Yes No

‎12-26-2017 04:09 AM

HP Recommended
This is a bad news.. Replacing

Operating System: Microsoft Windows 7 (32-bit)
Was this reply helpful? Yes No

‎12-30-2017 02:52 AM

HP Recommended
I fixed it.. All I did is boot the system and everything works fine with no replacing .. Best regards!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.