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‎11-24-2020 09:39 AM

HP Recommended
Product: Envy 15
Operating System: Microsoft Windows 8.1 (64-bit)

Hi,my  problem id is - PLJPH0-78TAA9-MFGH7F-60TE03. Pc doesn’t work,just black screen after automated system recovery. Every time I turn it on system recovery happens and black screen appears. Help me please

2 REPLIES 2

‎11-24-2020 09:48 AM

HP Recommended

Hi:

 

Below is the error report generated by the code you posted, minus your PC's serial number.

 

ailure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
PLJPH0-78TAA9-MFGH7F-60TE03OKXXXXXXXXXX11/24/20303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to replace the hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

c03943414 (hp.com)

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‎11-24-2020 12:57 PM

HP Recommended

Hello
@Bek2  You may want to try to recover the data !?
You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 

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