-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: Has anyone experience such poor service?
Create an account on the HP Community to personalize your profile and ask a question
03-26-2022 09:14 AM
I received my notebook on 2/20/22. I had a problem with the microSD reader that should never happen. I couldn't use the notebook. I created a Customer Service Order on 3/9/22 just 17 days after delivery. The notebook was signed for on 3/21/22 at the Grapevine, TX repair center. I called on3/21/22 to say I wasn't happy needing to repair a new Notebook within 30 days. I was told to wait and see. I called again on 3/26/22 and decided to ask for a full refund. It has been 34 days and I do not have a notebook for my work. I was told a Case Manager will call me in 2 or 3 days. Is this normal customer care for HP?
Solved! Go to Solution.
Accepted Solutions
03-27-2022 09:06 AM
This would be normal for any laptop maker. HP has had the laptop at the service center for 6 days including a weekend. Not sure what happened with the card reader, but it should be easily repaired. If you do not receive notice it is on its way back to you or get a call from the Manager by say Wednesday I would say the system is not working. Understand service has been in a bit of disarray the last couple years for reasons that should be obvious and it is not just HP. Good luck
03-27-2022 09:06 AM
This would be normal for any laptop maker. HP has had the laptop at the service center for 6 days including a weekend. Not sure what happened with the card reader, but it should be easily repaired. If you do not receive notice it is on its way back to you or get a call from the Manager by say Wednesday I would say the system is not working. Understand service has been in a bit of disarray the last couple years for reasons that should be obvious and it is not just HP. Good luck
04-07-2022 03:07 AM
I want to conclude my thread with the message, all ended well. Victor and the HP Support Team and I resolved my problem in a reasonable time. I did not ask nor was I offered a "loaner" before I returned my new notebook. On the 1st of April I was told to expect a replacement notebook. I received a replacement notebook 5 days later.
Thank you HP.
One happy customer!
Didn't find what you were looking for? Ask the community