Has anyone experience such poor service?

[Kheaven2]

I received my notebook on 2/20/22.  I had a problem with the microSD reader that should never happen.  I couldn't use the notebook.  I created a Customer Service Order on 3/9/22 just 17 days after delivery. The notebook was signed for on 3/21/22 at the Grapevine, TX repair center. I called on3/21/22 to say I wasn't happy needing to repair a new Notebook within 30 days.  I was told to wait and see.  I called again on 3/26/22 and decided to ask for a full refund. It has been 34 days and I do not have a notebook for my work. I was told a Case Manager will call me in 2 or 3 days.  Is this normal customer care for HP?

[Huffer · Accepted solution]

This would be normal for any laptop maker. HP has had the laptop at the service center for 6 days including a weekend. Not sure what happened with the card reader, but it should be easily repaired. If you do not receive notice it is on its way back to you or get a call from the Manager by say Wednesday I would say the system is not working. Understand service has been in a bit of disarray the last couple years for reasons that should be obvious and it is not just HP. Good luck

[Kheaven2]

I want to conclude my thread with the message, all ended well. Victor and the HP Support Team and I resolved my problem in a reasonable time.  I did not ask nor was I offered a "loaner" before I returned my new notebook. On the 1st of April I was told to expect a replacement notebook. I  received a replacement notebook 5 days later.

Thank you HP.  

One happy customer!