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02-24-2021 08:43 AM - edited 02-24-2021 09:47 AM
I am having trouble with the LCD back plate and hinge area on my HP Pavilion Gaming Laptop 15-CX0058WM - I had purchased this laptop from Walmart Sept. 11 2019 and by Christmas of 2020 as I would close the lid you could hear little pieces of plastic snapping (I am 99% sure the noise is the threaded posts the screws to into), I have never dropped the laptop or forceful with it what-so-ever. As time goes by it is steadily getting worse and worse and more plastic is breaking and falling out of the screen, I am now afraid to even adjust the tilt of the screen.
EDIT: since it wont show my uploaded pics here is an imgur album;
I have never had this happen to any other laptop I have ever owned, and the fact that it started happening two months out of warranty is ridiculous. It seems to be a theme as well -
Is there a recall or anything we can do? Since this is out of warranty but seemingly a prevalent issue?
02-25-2021 02:19 AM
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03-01-2021 10:34 AM - edited 03-01-2021 10:50 AM
Any update? I have no messages from any HP associate. How is this not a recall either?
Edit: Forget about it, I am going to just buy the part off Ebay, it is really sad that this vendor has the back cover and has 309 sold listings, I have never, ever, needed to replace a back screen cover on any computer I have ever owned/worked on.On the positive side HP is creating a job for this guy, he can make a living selling replacements for these garbage quality parts.
What a trash company.