Hinge broken and bezel opening up on HP Gaming Pavilion - 15-cx0009ne within a year of purchase

[AdnanSiddiqui]

Hello Experts, 

I have bought HP Gaming Pavilion - 15-cx0009ne and had hardly used it for a year and the hinge is broken and the bezel is opening up. 

I used my office laptop and thus get to use my personal HP Gaming Pavilion - 15-cx0009ne very less often and even with a very light use, it got broken in a year's time. 

When I checked my extended warranty, it shows it is still valid for about a month. 

Will I be charged for getting this hardware issue with this specific model from an authorized HP service center?

[Riddle_Decipher]

@AdnanSiddiqui I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[AdnanSiddiqui]

Hello,

I have not got any adequate information through the HP support case. The queries are all unanswered. 

I need to know:

1. The hardware defect is covered as part of ongoing warranty?

2. Is Sharaf DG in Times Square, Dubai an authorized service center for my HP laptop?

regards

Adnan

[Personal Information Removed]

[Echo_Lake]

@AdnanSiddiqui

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,

This sounds like hardware related issue with the computer and in order to fix this issue your computer needs to be serviced. 
As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[AdnanSiddiqui]

Hi,

I bought an additional year warranty with the laptop. The warranty status was shown as active online even until few days ago. as warranty valid till September 21, 2020.  But today when it shows as warranty expired on September 21, 2019

This does not seems fair to me. Could you kindly clarify?

[Echo_Lake]

@AdnanSiddiqui

Thank you for posting back. 

This sounds like warranty software glitch, not to worry HP can sort this out for you. 

As I mentioned earlier we have limited support boundaries in the support community as of now. Hence, I would request you to reach out to our Support and our Support Engineers should be able to correct the warranty details for you. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/ 

[Imam1707]

Brother I also have the same problem

Did you fix your issue?

Did the issue occur again?

I just want to make sure that whether it's worth fixing

Thanks

In Advance

[AdnanSiddiqui]

Hi Imam, 

I had given for servicing about 5 days ago and may take a week more to receive it back from service center. 

The HP authorized service centers will be replacing with original parts and thus it is always recommended to get the laptop repaired through them. 
Regarding durability, it again all depends on the parts that are replaced and is a subjective matter. 

[Echo_Lake]

@AdnanSiddiqui

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.
Have a nice day ahead.