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‎12-17-2021 06:20 AM

HP Recommended
Product: Envy 360x 15m-bp1xx
Operating System: Microsoft Windows 11

Hello support. We have a very nice HP Envy that has been gently used, never abused, never dropped, adult owned. It is most likely out of warranty but... The left hinge has come loose and when we tried to open it last night, it completely let go and the screen cracked upon opening. Very frustrating considering its age. This appears to be a well known issue. Are you offering repairs for this manufacturing defect? Or could you send a new screen\digitizer and hinge and I will fix it myself? Please advise, thanks so much!

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1 person had the same question
2 REPLIES 2

‎12-17-2021 01:15 PM

HP Recommended

After reading so many other posts online and here on this site from people who have experienced this same broken hinge issue and tried to reach out to HP. I don't think I will get anywhere asking for your company to repair my computer. Maybe, your public relations could at least offer a generous discount on a new HP if we were to consider another? Is that a fair? Please be in touch, thanks!

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‎12-18-2021 07:19 AM - edited ‎12-18-2021 07:20 AM

HP Recommended

@Unhinged5000

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook hinge is separating from the unit, in order to fix this issue your computer needs to be repaired. As we have limited support boundaries in the support community as of now.  I would request you to reach out to our Support and our Support Engineers should be able to check the out of warranty repair options.

HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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