Hinges broke on 17" laptop

[rickc1970]

So much for you guys getting back to me...

[BHartwell]

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@Echo_Lake wrote:

@DaisyDew@rickc1970@BHartwell

Welcome to the HP Support Community!

I want to thank you for taking the time to speak to us today. Your business means a lot to us. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

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I have not received any sort of direct message on here

[rickc1970]

I just ordered my park I need on Amazon. I'm done with HP. I am also going to cancel my ink by mail. My printer is older so maybe time to go with a Lexmark. 

[SunshineandRose]

If anyone is going to try and fix it by themselves, please let me know. I need to order the parts and HP is not helping me.

[SunshineandRose]

I am also waiting for a personal email from HP.

[rickc1970]

I just ordered the part I think I need for mine ...I went through Amazon. 

[rickc1970]

They still haven't sent me a message. I canceled my Instant Ink subscription. I wasn't able to cancel the order I had in on my wife's laptop in time before it shipped. By the time it gets here it will be too close to Christmas to get one from another company. As far as my HP printer goes...I am going to see if I can refill the cartridges and if not I get a printer from another company. HP will never see another dollar from me.

[BHartwell]

they finally direct messaged me on here, I responded to them and have yet to get a response back... I doubt i will this seems overly inefficient of a support service. I get that we are dealing with out of warranty issues but when the problem is a major design flaw that the company knows about but isn't fixing it's ridiculous 

[Echo_Lake]

@rickc1970

Welcome to the HP Support Community!

I want to thank you for taking the time to speak to us today.  

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[rickc1970]

So a private message would be the little envelope next to the bell right? ...Hmmmm... nope nothing in that little section.