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‎10-02-2021 04:57 PM

HP Recommended
Product: Envy X360

I purchased a three year care pack when I purchased my computer. I saw pop-ups at the end of one year stating my warranty was about to expire, but I knew I had the care pack, so I thought it was an error. A couple weeks after the warranty ended a power surge fried the battery. I would like to file a claim using the care pack, which is still good for year and a half, but I cannot find any way to do so.  The only thing I can find is to pay to talk to tech support online, but I don't think I should have to do that since I paid for the Care Pack. Please Help.

 

The computer is an HP Envy x360

Category:
2 REPLIES 2

‎10-03-2021 05:18 AM

HP Recommended

Hi@kmorty, Welcome to the HP Support Community!

 

We understand not sure all the model's battery is covered under an extended warranty.

 

HP Consumer Notebooks - Understanding Battery Warranties for Consumer Notebooks link

 

 Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day

 

 

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‎10-09-2021 09:17 AM

HP Recommended

Your reply did not answer my question of how do I file a claim using the care pack? 

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