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- Re: How do I file a claim using my Care Pack package?

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10-02-2021 04:57 PM
I purchased a three year care pack when I purchased my computer. I saw pop-ups at the end of one year stating my warranty was about to expire, but I knew I had the care pack, so I thought it was an error. A couple weeks after the warranty ended a power surge fried the battery. I would like to file a claim using the care pack, which is still good for year and a half, but I cannot find any way to do so. The only thing I can find is to pay to talk to tech support online, but I don't think I should have to do that since I paid for the Care Pack. Please Help.
The computer is an HP Envy x360
10-03-2021 05:18 AM
Hi@kmorty, Welcome to the HP Support Community!
We understand not sure all the model's battery is covered under an extended warranty.
HP Consumer Notebooks - Understanding Battery Warranties for Consumer Notebooks link
Hope this helps! Keep me posted.
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