04-15-2015 09:55 PM
I forgot my password that I used onmy new computer while setting it up. Do I need to rebot to the factory settings? I haven't had a chance to upload files to my computer so there is nothing to lose.
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04-15-2015 10:22 PM
When asking for help, please include the model number of the product in question.
Are you talking about your User Account password?
If so, you can certainly reset windows back to factory but you can also change your password if you have access to another computer to create a Live Disk or bootable USB drive.
There are lots of programs out there that can create a live disk to change the password with if you Google it.
I like Lazesoft because it will create the live usb drive for you too and is easy to use.
Offline NT Password is another program that will do it.
If you need more help, I can PM you directly.
Let me know.
04-16-2015 07:19 PM
The password that I need to change is for the computer. I did change my password on my windows account which had no effect on unlocking the new laptop. I just bought it from Costco in Kanata. The number on the receipt is 17-K273ca. It is probably a product that is on ly sold by Costco.
04-16-2015 08:18 PM - edited 04-16-2015 08:22 PM
So you found the solution? Since you marked your own answer as the solution I assume you are done.
Thats why I asked which password you are talking about. If it was the user account, I tried to answer that ahead of time. "For the computer" tells me nothing.
If you are talking about the Bios - Power On Password at startup, that is different.
Costco does not setup the power on password before you purchase the computer unless you bought the display model and they forgot to remove the password.
Typically, when you enter the wrong power on pw 3 times, it will give you a code. Write it down and post it here so we can search for the unlock code.
Otherwise, I will assume you are taking it back to Costco for a replacement as a new laptop should not have been tampered with.
Here is more info about the bios password on page 35 of the Envy K-273ca user manual.
01-19-2016 07:10 PM
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06-06-2016 10:10 PM
I have a similar problem. I set up my hp Envy, model 3165 NGW, and then used a different computer for a couple months. I now can't remember my password. I think it's the BIOS password; I can't get past the screen saver without it. Please help! :)
07-21-2016 09:45 AM
Thanks in advance