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- Notebook Hardware and Upgrade Questions
- How to I reset my new Envy laptop password

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03-19-2017 02:00 PM
Hi @Laceyd,
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I understand you would like to reset the password on your HP Envy notebook. I'll try my best to help you with this,
Are you referring to Windows login password or Is it regarding Bios Power on Password?
If this is related to Windows login password, What type of account are you using? Is it local account or Microsoft-connected account.
Before we begin we need the answer to the question: Which type of account did you create?
Try this first: Use the HP Guided Solution: Let us guide you through the solution
Microsoft account
Reset your Microsoft account password online. You can reset your password on any device connected to the Internet. See the Microsoft password reset page (in English) to reset your password.
Local account
Use one of the following options to reset the password for your local account.
* If you have created a password reset disk, use the disk to reset your password. See Reset your local user account password using a password reset disk.
* If you do not have a password reset disk, you may be able to reset the password from a different administrator account. See Changing the local user account password from another user account.
* If you are not able to access the account see Accessing your account when no other option is available.
For more details: Click here
If this is related to Bios Power on Password. I would suggest You would have to contact HP phone support for a hardware service as the motherboard may require a tattoo/Bios Flash.
Any other way of unlocking the BIOS is not authorized by HP.
Keep me posted,
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
Regards,
Jeet_Singh
I am an HP Employee
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