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‎04-16-2023 12:39 AM

HP Recommended
Product: HP 250 G6 Notebook PC
Operating System: Microsoft Windows 11

I am using HP 250 G6 Notebook PC - Windows 11 version 21H2. I have an unknown keyboard driver - Hardware Id HID\VID_18F8&PID_0F97&REV_0100&MI_01&Col01
and ACPI\VEN_MSFT&DEV_0001
I have an unknown touchpad driver - Hardware Id
ACPI\VEN_SYN&DEV_3251
when I tried to update the manual gives me this message The best drivers for your device are already installed
I tried this https://www.youtube.com/watch?v=t3LmcBQRoh0&t=7s
I still have problems
can anyone help?

How to Troubleshoot a Keyboard in Windows 11 for HP Notebooks | HP Support
How to Troubleshoot a Keyboard in Windows 11 for HP Notebooks | HP Support
youtube.com/watch?v=t3LmcBQRoh0&t=7s
Learn how to troubleshoot a Keyboard in Windows 11 for HP Notebooks. If the keyboard on your HP Notebook is experiencing an error or is not working like it usually does, follow the steps in this video to troubleshoot some common keyboard issues. This includes running keyboard hardware tests and ...
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-17-2023 02:08 PM

HP Recommended

When I check my keyboard status I found Code 19 I flowed these steps
registry Editor from Windows 11 search box on the taskbar
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96b-e325-11ce-bfc1-08002be10318}
type name: default = data: keyboard
type name: UpperFilters = data: kbdclass and save
And device manager reinstalls the keyboard driver
update from Windows 11 and restart. It was not easy for me but as a result, I can use my keyboard and touchpad.

View solution in original post

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1 REPLY 1

‎04-17-2023 02:08 PM

HP Recommended

When I check my keyboard status I found Code 19 I flowed these steps
registry Editor from Windows 11 search box on the taskbar
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96b-e325-11ce-bfc1-08002be10318}
type name: default = data: keyboard
type name: UpperFilters = data: kbdclass and save
And device manager reinstalls the keyboard driver
update from Windows 11 and restart. It was not easy for me but as a result, I can use my keyboard and touchpad.

Was this reply helpful? Yes No
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