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‎04-16-2023 12:39 AM

HP Recommended
Product: HP 250 G6 Notebook PC
Operating System: Microsoft Windows 11

I am using HP 250 G6 Notebook PC - Windows 11 version 21H2. I have an unknown keyboard driver - Hardware Id HID\VID_18F8&PID_0F97&REV_0100&MI_01&Col01
and ACPI\VEN_MSFT&DEV_0001
I have an unknown touchpad driver - Hardware Id
ACPI\VEN_SYN&DEV_3251
when I tried to update the manual gives me this message The best drivers for your device are already installed
I tried this https://www.youtube.com/watch?v=t3LmcBQRoh0&t=7s
I still have problems
can anyone help?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-17-2023 02:08 PM

HP Recommended

When I check my keyboard status I found Code 19 I flowed these steps
registry Editor from Windows 11 search box on the taskbar
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96b-e325-11ce-bfc1-08002be10318}
type name: default = data: keyboard
type name: UpperFilters = data: kbdclass and save
And device manager reinstalls the keyboard driver
update from Windows 11 and restart. It was not easy for me but as a result, I can use my keyboard and touchpad.

View solution in original post

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1 REPLY 1

‎04-17-2023 02:08 PM

HP Recommended

When I check my keyboard status I found Code 19 I flowed these steps
registry Editor from Windows 11 search box on the taskbar
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96b-e325-11ce-bfc1-08002be10318}
type name: default = data: keyboard
type name: UpperFilters = data: kbdclass and save
And device manager reinstalls the keyboard driver
update from Windows 11 and restart. It was not easy for me but as a result, I can use my keyboard and touchpad.

Was this reply helpful? Yes No
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