How to access \ key and where to find information on Envy 17 laptop keyboard????

[Amazone]

I have now contacted HP help twice by chat.  First time no answer to the problem. Second time no response at all after waiting 50 minutes!!!Will keep trying.

[erico]

My colleague and friend @IT_WinSec  has suggested the following.

"To activate special characters like \ (backslash) on an AZERTY keyboard in Belgium using Dutch language, you can use the following key combination:

• Press Shift + Alt Gr + \   (usually located near the L key).

If this doesn't work, you might need to check your keyboard settings or install a Dutch keyboard layout. Here's how you can do that:

1. Open Settings: Go to your computer's settings.

2. Language & Input: Find the language and input settings.

3. Add Keyboard: Add the Dutch keyboard layout.

4. Switch Keyboard: Switch to the Dutch keyboard layout when typing."

Kindly let me know how that works out.

[Amazone · Accepted solution]

I have spent all day yesterday with the Dutch helpdesk. Conversation started at 10:00 and ended after 19:00 when they did not react anymore. In total I spent 3 days with them and each time had to re-enter the same information (which they could have checked themselves in the Whatsapp.

Today I decided to search in English - stupid I did not do that before.

I found the solution there.

The Combination is Fn+Alt gr+L

The guy that gave the solution was a programmer and found it absolutely insane that one needed 3 keys for the backslash.

He got is laptop replaced by another model.

This is my first HP - I always had Dell - and I must say that the Dutch HP helpdesk is totally worthless!

I have made a comment in Trustpilot and I see there are a lot of complaints about their helpdesk.

Thank god there are people like you to help.

You may close this threat as Solved.

[erico]

I am glad that you were able to find a working answer to your question.

Thanks for sharing it.

You can mark your own last reply as the accepted solution.

That will close out the thread