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‎08-27-2017 11:40 PM

HP Recommended
Product: HP NOTEBOOK 15-ac098TU
Operating System: Microsoft Windows 10 (64-bit)

Hii there, I am using HP notebook 15ac098tu and i did want to install an application in my notebook which is hooking me up while giving an error "TPM(Trusted platform module) is not installed. Please install TPM and try again.". I tried to intall it by using 'add a legacy hardware' option from the device manager, but no changes. Please help me to install my application by enabling TPM.

 

Thank You!

34 people had the same question
10 REPLIES 10

‎08-27-2017 11:48 PM

HP Recommended

Have you checked in BIOS for TPM setting?

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3 people found this reply helpful
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‎08-28-2017 12:43 AM

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No, i don't know how to do that. Please provide more information and steps to do.

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‎08-28-2017 03:06 AM

HP Recommended

@Samyak123

 

Sorry for jumping in. TPM is a piece of hardware. Please check Device Manager to see: does it have this piece of hardware or not ?

 

      tpmx.png

 

Your machine may not have TPM module at all.

 

Actually your machine came with FreeDDOS 2.0. I don't know what is Windows 10 on your laptop now but you can. What is it ? And which application requires TPM ?

 

Regards.

 

BH
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‎08-28-2017 09:16 AM

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Yes, It is listed in the list of devices. But still the app could not be installed. The app I want to install is Samsung Flow.

12.png

 

I have also checked TPM by using tpm.msc, there it says to enable it in BIOS.

 

123.png

 

Please provide me steps for enabling it in BIOS.

 

Thank You!

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‎08-29-2017 03:03 AM

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Someone please help!!!
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‎08-29-2017 11:56 AM

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@Samyak123

If you do not know how to enter BIOS and change settings I think you need to get someone who is a little more technically inclined to do this for you. A wrong change in there can cause a no-boot laptop.

Enter BIOS by tapping away at F10 key immediately after powering on. if this does not work restart and start tapping Esc key to halt boot and bring up the menu where F10 BIOS setup will be an option. Look for TPM in BIOS to determine if it can be Enabled. If so, make the change then Save & Exit out of BIOS setup.

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‎08-29-2017 12:16 PM

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I am enough technical CherylG to do that. I have already checked BIOS but i could not find the option for TPM. So please provide the step by step guide.

Thank you!
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‎08-29-2017 01:25 PM - edited ‎08-29-2017 03:36 PM

HP Recommended

 

@Samyak123

 In my BIOS it is listed under the Security tab. 

 

 I did not mean to underestimate your technical ability. I was simply responding to your remark when I asked if you had checked in BIOS for TPM setting.

"No, i don't know how to do that. Please provide more information and steps to do".

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‎08-29-2017 08:42 PM

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In my BIOS under the security tab there are only option one is administrator password and second one is power on password.
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