-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
9
0
0
HP Recommended
I have an HP Envy x360 15m-dr0011dx and I have upgraded it to 16gb of ram and I know that the maximum ram capacity is 32gb problem is, I don't know what type of RAM speed I can get since when I upgraded this laptop from 8gb of RAM to 16gb of RAM it wouldn't boot and I had to use a different ram brand so pretty much like, 2 DDR4 Teamgroup 8gb RAM (making 16gb) installed will cause my computer not boot but when I use 1 DDR4 Teamgroup 8gb RAM and another brand that is 8gb, it boots just fine, both of the ram sticks are running at 3200Mhz and I feel like it has to do something with the ram speed that makes my laptop not boot when I have 2 DDR4 Teamgroup Rams installed, any help?
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
From its specs, it supports 2400MHz. Its specs:
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
HP Recommended
You can check yourself using the following steps
1. In the search box, search for cmd and click Run as administrator.
This will open the command prompt.
2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.
From here, it will show the maximum RAM capacity your PC's motherboard can support.
Regards,
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
9
0
0
HP Recommended
HP Recommended
From its specs, it supports 2400MHz. Its specs:
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community