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HP 17-cn0053cl
Microsoft Windows 10 (64-bit)

Trying to replace hard drive in HP 17-cn0053cl serial # [personal info removed] product # 316HBUAR. HP support tells me the serial # is not enough to identify the product and the product number error out. The product is sold on Amazon, at Costco, NewEgg and other sites, Crucial & other sites sells drives and RAM for this laptop. There are only 4 screw on the bottom of the case and they don't seem to loosen anything.  Any help would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi, @JASZ1948 

 

Below is the link to the service manual for your notebook.

 

Maintenance and Service Guide (hp.com)

 

Chapter 5 has the removal and replacement procedures.

 

And here is the service teardown video for the model series.

Removing & Replacing Parts | HP 17-cn0xxx Laptop | HP Computer Service | @HPSupport - YouTube

View solution in original post

2 REPLIES 2
HP Recommended

You're right, the product page does not have a service manual for that model. But, looks like a current model, peel back the rubber feet/strips, careful to pull up the adhesive tape with it so you can reuse it later, the rest of the screws are underneath. Then use a plastic pry tool from the top of the laptop to unsnap the bottom cover.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
HP Recommended

Hi, @JASZ1948 

 

Below is the link to the service manual for your notebook.

 

Maintenance and Service Guide (hp.com)

 

Chapter 5 has the removal and replacement procedures.

 

And here is the service teardown video for the model series.

Removing & Replacing Parts | HP 17-cn0xxx Laptop | HP Computer Service | @HPSupport - YouTube

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