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SPLIT X2
Microsoft Windows 8.1 (64-bit)

Hi my laptop heats up in like 4 minutes from boot time. I opened it and cleaned the fan but it still overheats but like from 6 minutes from boot time. Please can someone look at the links to my laptop images below and tell me what to do next to stop the overheating? Thanks

[edit]

 

4 REPLIES 4
HP Recommended

@FCEZRA,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the laptop is overheating.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number for your computer?

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

HP Recommended

Hi Thanks,

I have updated the BIOS and Graphics adapter but it still overheats. Please see attached the current condition of my cleaned fan and heatsink. Can you tell me please how to properly clean heatsink? 

 

Thanks

fanfanheatsink1heatsink1heatsink2heatsink2

HP Recommended

sorry i just reread your message

 

it's 

HPSplit 13t-m000 CTO x2 PC

Serial Number: [edited]

Product/ Model Number: E1N79AAR

HP Recommended

@FCEZRA

 

Thank you for the update.

 

Please refer the following link to Reducing Heat Inside the Laptop to Prevent Overheating

 

https://support.hp.com/in-en/document/c01657439

 

If the issue still persists, please contact our phone support.

 

Here is how you can get in touch with phone support.

 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Have a nice day!!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.