Hp envy x360 mute button (f6) light does not work any more

[computerguy007]

Hi, My laptops audio suddenly stopped working one day and I did some research and found that something was wrong with the audio driver on my device, so I uninstalled the Conexant smart audio driver on my laptop and installed the backup one stored in the computer called high definition audio device. My audio began to work again, however, the mute button (f6) light does not work anymore. Please help me find the solution to this!

[KrazyToad]

@computerguy007

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I will try my best to help

Please download the Audio driver, Chipset driver and the BIOS from the Links below

Chipset: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-15-aq000-x360-convertible-pc/1086...

Audio: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-15-aq000-x360-convertible-pc/108...

BIOS: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-15-aq000-x360-convertible-pc/1086...

If the issue persists, I suggest you perform a System Restore to an earlier time before this issue started

- Select the Start button, type control panel and then choose it from the list of results.
- Search Control Panel for Recovery.
- Select Recovery > Open System Restore > Next.
- Choose the restore point prior to the start of this issue and then select Next > Finish.

Keep me posted how it goes 

Thank you and have a Great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

[computerguy007]

Hi Krazytoad, do you want me to download and install the chipset driver, audio driver, and the bios? Also, I am unable to open the audio driver link, it is sending me to an "unexpected error has occurred page". Thanks!

[KrazyToad]

@computerguy007

Yes please download those drivers. I have checked the Link for the Audio driver once again and it's working. Please try using a different browser to open the links.

Thanks 

[computerguy007]

Yes, I have tried to use another browser (Microsoft Edge) but I am still unable to view the link.

I am receiving this message: 

An Unexpected Error has occurred.

• Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 1F158477.

  Click your browser's Back button to continue.

[The_Fossette · Accepted solution]

@computerguy007,

It is great to have you back and your patience is greatly appreciated.

I am the The_Fossette. It looks like you were interacting with @KrazyToad, but he is out of the office today so I'll take over from here. 

I recommend you try downloading the drivers from the below links and check.

Chipset: https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87981.exe

BIOS: https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88813.exe

Audio: https://ftp.hp.com/pub/softpaq/sp80001-80500/sp80329.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[computerguy007]

Hey, @the_fossette so after installing the updates and new drivers the sound and the f6 light began to work again, but, after my computer went to sleep mode and I opened the laptop up again the sound stopped working and light is still working.  Now the sound isn't working.

[The_Fossette]

@computerguy007,

It is great to have you back and your patience is greatly appreciated.

I suggest running msconfig.exe and click on the Boot tab.

Click the Advanced options button, check the Maximum memory box, and set the value to 3072.

Let me know how it goes.