Hp pavilion x360 will not turn on black screen no error

[Paytato]

My best friend has an hp pavilion x360 (or so I believe for she does not know what the actual laptop is called) And today she told me it would not turn on. She’s had it for more than two years I know for sure. She was just playing the sims and it turned off. It now has a black screen you can here the fan running and can tell it’s trying to run and the power button light is on and the white battery charging light is on. We tried a hard reset but I was using information from a different hp laptop and so it didn’t work. Please help

[The_Fossette]

Hi @Paytato,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the computer is not booting to windows and there is no display.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2ujvI07

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Paytato]

The computer was working 2 days ago just fine as far as I know my friend said that it tried to preform an update and then stopped working and wouldn’t turn on after that she hadn’t tried hard reseting it and she can’t do a system diagnostics test because her computer will not respond to her and does not show anything on the screen.

[The_Fossette]

Hi @Paytato,

I recommend you to try doing a hard reset and check if it helps.

If the issue persists, follow the steps in the article I have given in my previous post.

Let me know how it goes.

[Paytato]

So ended up taking the laptop in was told it’s dead for good so yeah thanks for the help anyway

[The_Fossette]

Hi @Paytato,

If you need any technical assistance in the future, please feel free to write back to me.

Take care.

Cheers!

[rawbl]

Have you tried this: 1) Reseat memory stick(s). 2) Run with charger only. 3) Reseat/check HD. 4) take out battery, uplug charger and hold power button on for 1 to 2 minutes. Then plug just charger in and see what happens when you hit power button on. Do each of these steps seperately (steps 1 to 4) to find if any worked.

Note: Before trying above, when you turn on laptop...do you get beeps or blinking lights. If so, count them. That number indicates a trouble code.