Hp truevision hd webcam stop working after bios update

[tysup]

HP Pavilion Gaming Webcam Not Working After BIOS Update

Message:

Hello HP Support,

I am using an HP Pavilion Gaming laptop and since performing a recent BIOS update, my integrated HP TrueVision HD Camera has stopped functioning properly.

Here are the details of the issue:

The camera appears in Device Manager, but after being idle for a short time, the driver stops responding and the camera becomes unusable.

When the camera is first recognized, it works briefly, but then goes inactive.

The Power Management tab is missing under Device Properties, so I cannot disable power-saving features.

I have already tried the following:

1. Uninstalled and reinstalled the camera driver (including testing generic Windows and HP-provided drivers).

2. Disabled USB selective suspend and unchecked power-saving options for USB root hubs.

3. Reset the Camera app and confirmed privacy settings are enabled.

4. Ran HP hardware diagnostics — the webcam is detected.

Despite these steps, the issue persists. This started immediately after the BIOS update, which makes me believe it may be related to firmware or driver/BIOS compatibility.

Could you please advise on:

1. Whether there is an updated camera driver or BIOS hotfix to address this problem.

2. If there is a way to roll back to the factory BIOS that shipped with my Pavilion Gaming.

3. Any specific steps from HP to keep the camera driver active after idle.

This issue is affecting my ability to use the webcam for work and communication, so I would greatly appreciate a permanent solution.

Thank you for your support.

[Hawks_Eye]

Hi @tysup 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for explaining the issue so thoroughly. It’s genuinely frustrating when a BIOS update causes your HP Pavilion Gaming laptop’s TrueVision HD webcam to stop working—especially when it’s essential for communication and work. 

Based on what you've described and recent reports from other users, here are some steps that may help resolve the issue.

Steps to Fix HP TrueVision HD Webcam After BIOS Update

 

1. Install the Latest Webcam Driver

Sometimes the BIOS update changes how hardware is recognized, and the webcam may need a fresh driver.

• Visit the HP driver page for your laptop model.
• Download the latest HP TrueVision HD Camera driver under the “Driver – Camera” section.
• If unavailable, try updating via Device Manager:
  • Right-click the camera > Update driver > Search automatically
    HP TrueVision HD Driver Help

 

2. Run Webcam Firmware Update (If Available)

Some users have resolved similar issues using a firmware flashing tool provided by HP.

• Example: Realtek_CamFWUpdateTool_HP_CKFIH21.exe was used to restore webcam functionality after BIOS updates.
  Webcam Firmware Fix Discussion

If you'd like, I can help locate the correct firmware tool for your specific model.

 

3. Rollback BIOS (If Needed)

If the issue started immediately after the BIOS update and persists, rolling back may help.

• Use Win + B while powering on to enter BIOS recovery.
• Follow on-screen instructions to restore the previous BIOS version.
• You can also check the BIOS revision history on HP’s support page to download an earlier version.
  BIOS Rollback Guide

 

4. Check for Webcam Privacy Settings

Some HP laptops have a physical shutter or keyboard shortcut that disables the webcam.

• Look for a privacy switch near the webcam or a camera key on the keyboard (often requires Fn + key).
• Toggle it to ensure the webcam is enabled.
  HP Webcam Troubleshooting Guide

 

5. Use HP Support Assistant

If installed, HP Support Assistant can detect missing drivers and offer updates.

• Open HP Support Assistant > Go to Updates
• Check for camera or BIOS-related updates
  HP Support Assistant

If you'd like help locating the correct firmware tool or BIOS version for rollback, I can assist with that next. Just let me know your exact Pavilion Gaming model number.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[tysup]

Hello Hawks_Eye,

Thank you for your earlier assistance. I’ve carefully followed all your recommendations, but the issue with my HP TrueVision HD Camera still persists.

Here’s what I’ve done so far:

I reinstalled and updated the HP TrueVision HD Camera driver several times via Device Manager and HP Support Assistant.

I also checked the HP driver page for my model, but there are no listed camera or firmware updates.

I tried similar firmware tools found online (e.g., Realtek_CamFWUpdateTool), but none worked for my specific configuration.

Here’s what I’ve observed:

Whenever I uninstall the camera driver and restart my system, the webcam appears again in Device Manager and works perfectly in the Camera app. However, after a short while or after switching apps, the webcam stops working and disappears from Device Manager.

It only reappears again after uninstalling and scanning for hardware changes.

The issue began immediately after installing BIOS version F.35 (dated 16/12/2024). This makes me believe the BIOS may have changed the way the webcam firmware or USB interface is recognized.

Could you please assist me with either:

1. The correct webcam firmware update tool compatible with this model, or

2. A safe BIOS rollback package to the previous version that supported the TrueVision HD camera without issues?

System Details:

Model: HP Pavilion Gaming Laptop 15-ec1000

System SKU: 19M15EA#ABU

Processor: AMD Ryzen 5 4600H

BIOS Version/Date: AMI F.35, 16/12/2024

Operating System: Windows 11 Home 64-bit

Thank you once again for your time and support. I sincerely appreciate your help in restoring the webcam’s full functionality.

[Hawks_Eye]

@tysup 

I’m really sorry this has persisted despite all your careful troubleshooting. When the HP TrueVision HD camera disappears from Device Manager after idle time or app switching, and this behavior started immediately after BIOS F.35, it strongly suggests a low-level compatibility fault between the updated BIOS and the webcam’s USB interface or firmware.

Here’s a focused recovery plan to help restore stable webcam functionality:

 

1. Check for Earlier BIOS Version on HP’s Support Page

• Visit your model’s support page:
  HP Pavilion Gaming 15-ec1000 Drivers & BIOS
• Scroll to the BIOS section and click Revision History.
• If an earlier version (e.g., F.34 or F.33) is listed:
  • Download the installer .exe file.
  • Run it directly in Windows to apply the rollback.

If the installer blocks the downgrade, continue with the next method.

 

2. Use HP BIOS Recovery Mode

This method can restore a previous BIOS if it’s still stored in the system’s firmware partition.

• Turn off the laptop completely.
• Press and hold Windows + B, then press and hold the power button for 2–3 seconds.
• Release the power button but continue holding Windows + B for up to 40 seconds.
• If successful, the BIOS recovery screen will appear.
• Follow the on-screen instructions to restore the previous version.

This method works only if the older BIOS is still cached internally.

 

3. Use HP BIOS Update Utility with ROM File

If you have access to the previous BIOS ROM file:

• Create a USB recovery drive using the HP BIOS Update utility.
• Copy the older BIOS ROM file to the USB.
• Boot into BIOS recovery using the steps above.
• Select the ROM file manually to apply the rollback.

This requires access to the correct ROM file, which may be available through HP business support channels or archived by users.

You’ve done everything right by isolating the issue and seeking a safe, permanent fix. I’ll stay with you until the webcam is fully restored.

Regards, 

Hawks_Eye