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‎01-28-2021 07:00 AM - edited ‎01-28-2021 07:01 AM

HP Recommended
Product: HP BS1xx
Operating System: Microsoft Windows 10 (64-bit)

I have been getting regular BSOD's for the last two months and the problem is resolved when my battery is taken out. The battery seems to be working fine as it can still last over an hour. 

 

Is the issue likely a battery issue or is it related to the motherboard? The laptop works fine when it is plugged straight to the mains. 

I thought it was a software issue initially but did factory reset my PC and it has persisted. 

1 REPLY 1

‎01-31-2021 02:16 PM

HP Recommended

@Eshlin

 

I reviewed your post and I understand that you are getting bluescreen error when the battery is connected.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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