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- I don't know where my Battery 2 is

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09-20-2019 06:06 PM
Product: Hp Elitebook 840 G1
Operating System: Microsoft Windows 10 (32-bit)
Hi I use an HP EliteBook 840 G1 and my computer says Battery 2 Not present and there is only 1 battery slot on the device. Where is battery 2 located?
3 REPLIES 3
09-20-2019 06:33 PM
Please try
- Open Device Manager (with both AC power and battery connected).
- Expand the battery section.
- Uninstall all components listed here.
- Shut down the notebook.
- Remove battery and AC power.
- Press and hold power button for one full minute.
- Put battery back (not AC).
- Boot the notebook and allow Windows to reinstall the drivers.
Regards.
BH
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09-20-2019 07:13 PM
Yes, it can have a secondary battery model/product : C006XL using the first port on the following image
It is NOT available now
https://www.shi.com/Products/ProductDetail.aspx?SHISystemID=SHICommodity&ProductIdentity=27742285
Regards.
BH
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